INDUSTRIES

Banking & Financial Services

Legal

Healthcare

Insurance

Manufacturing

Education

Telecoms

Pharma

Public Sector Authorities Agencies

Banking & Financial Services

Nowadays, banks require clear focus on service quality, speed and agility to address threats from new digital competitors and rapidly growing customer expectations. BizSmart technology helps banks staying competitive thanks to driving employee productivity, leading to effective working relationships and fueling banks’ digital transformation

Popular process automation examples:

  • Account Opening
  • Loan Request and Approval
  • Card Application
  • Dispute Resolution
  • Examination of Legal Documents
  • Factoring processing
  • Leasing processing
     

Clients:  

  • Eurobank
  • Alpha Bank
  • Optima Bank

Insurance

Insurance covers a wide range of products and is facilitated by different process implementations and application systems. A move to BizSmart holds many key benefits such as profitability improvement, increase in productivity, system and process flexibility and agility, and alignment of IT execution with business strategy.

Popular process automation examples:

  • Property & Casualty Claims
  • Online Insurance Application
  • Customer  Onboarding
  • Medical Benefits Administration
  • Home & Auto InsuranceMedical Claims
  • Processing
  • Customer Service
  • Group Quote preparation
  • Regulatory compliance
  • Indemnification
  • Underwriting

Clients: 

  • Mednet Hellas

Telecoms

Applying digitization in different areas such as service fulfillment, service assurance, networking and billing processes in telcos means having to transform to a more agile, efficient and ‘smarter’ way of working. BizSmart can be at the core of every telecoms operation, enabling digital transformation projects with ‘smart’ business process automation.

Popular process automation examples:

  • Number Portability
  • Service & New Product  Development
  • Order Fulfillment
  • Subscription Approvals & Cancellations
  • Telecom Inventory Order Processing
  • Accounts Payable
  • Budget Management
  • Customer Onboarding & Credit Score Checking
  • Customer Service Processe
  • Order ManagementMobile
  • Information Changes

Clients:  

  • Vodafone
  • OTE Globe

Manufacturing

Manufacturing industry relies heavily on a network of collaborators, as manufacturers need to regularly share and update information related to raw materials, processing, engineering, designing, and production with all involved parties. Manufacturing enterprises transform their business through process automation, advanced control dashboards, and predictive maintenance algorithms, in the quest of increased efficiency. Across manufacturing industries, BizSmart can assist enterprises in reducing lead time and streamlining their processes.

Popular process automation examples:

  • Access Requests
  • Project Requests
  • Work Orders
  • Security Incident Reporting
  • Purchase Requisition
  • Capital Expense Request
  • Contract Management
  • Quote Automation
  • Service Management
  • Smart Factory
  • Supply Chain Management
  • Product Development
  • C.A.P.A. (Corrective and Preventive Actions)

Clients:  

  • KRAFT

Pharma

In most pharmaceutical companies the management of compliance with rules, policies, guidelines, practices and standards is largely done through a manual and labor-intensive process. Document versioning, signed hard copies, distribution and archiving can become complex and time consuming. Things are getting tougher when unpredictable events happen, at the manufacturing process, and must be tracked and reported following a specific protocol. BizSmart can help organizations act timely and adapt their business processes, introducing changes that will fix problems fast, boost
productivity and maintain high quality.

Popular process automation examples:

  • Regulatory Documents Workflow
  • Quality Assurance
  • C.A.P.A. (Corrective and Preventive Actions)
    • Deviation incidents
    • Change Requests Management
  • Compliance approvals for marketing activities (e.g. Sponsorships, Events)
  • Medical Representatives Appraisal

Clients: 

  • Jensen Cilag

Healthcare

Efficient business process management can greatly assist healthcare organizations respond to developments in their industry, reduce errors, provide higher level of patient care and ultimately improve their overall performance. BizSmart can increase the efficiency of operations of a healthcare organization, since it allows people, systems and information to interact with greater consistency. This results in cost savings, streamlined processes, increased compliance and better patient care.

Popular process automation examples:

  • Forms Request & Approval
  • Medical Chart Request
  • Audit Management
  • Pharmacy Recall Notice
  • Central Supply Requests
  • Pharmacy Drug Tracing
  • Item Exception Requests
  • New Product Evaluation
  • Emergency Room
  • Patient Onboarding
  • Patient Care
  • Patient Billing
  • Patient Records
  • GDPR Compliance

Education

BizSmart can help academic institutions manage a series of processes related to their core educational services. Universities, colleges and schools can also make their day-to-day internal operations, run smoothly, with administration and procurement workflows and applications created and managed in BizSmart.

Popular process automation examples:

  • Student Onboarding
  • Class Scheduling
  • Financial Aid Management
  • Diploma Requests
  • Transcript Requests
  • Financial Aid
  • Change of Major
  • Course Approval
  • Wi-Fi Access Request
  • Add/Drop Class

 

Public Sector | Authorities | Agencies

Adaptable and quickly executable processes are needed in order to increase the level of the services offered by public organizations. BizSmart can be used to automate and optimize processes leading to cost savings due to increased efficiency. Public servants and employees are able to accomplish more tasks and dedicate more time to important activities leading to improved services for citizens. BizSmart can also help government organizations, authorities and agencies comply with regulations, as well as improve communication, interaction and transparency with other governmental organizations, private sector companies and citizens. Moreover, it offers a unified environment for Document Management at all levels.

Popular process automation examples:

  • Citizen Inquiries
  • Complaints Management
  • Permits and Licenses
  • Case Management
  • Time Sheets and Leave Requests
  • Grant and Aid Application and Approvals
  • Public Information Requests
  • Family Medical Leave Management
  • Entitlements Enrollment
  • Expense Reports and Spending Approvals
  • Employee Onboarding
  • Policy Document Approvals
  • Promotions and New Position Approvals
  • Executive Approval
  • Contractor Onboarding
  • Acquisition Management
  • Healthcare Case Management
  • Resource Procurement
  • Grant Management
  • IT Services
  • Cross-Agency Collaboration
  • Regulatory Enforcement and Licensing
  • Personnel Clearance
  • Facilities Security
  • Mediation Operation
  • Banking Ombudsman
  • Complaint Management
  • Funding Porgrammes 

Clients: 

  • Papagos Cholargos Municipality
  • Hellenic Financial Ombudsman